Simple plans, clearly defined scope

A standard page is one unique public website URL created using Website Sherpa's standard content components, for example Home, About, Services, Contact, or an individual service page. A page that requires custom application functionality, complex data, user accounts, product management, databases, or unusual interactive functionality is not a standard page.

A revision round is one consolidated set of feedback submitted after reviewing the current version of your website. Changing the approved project direction, adding new pages, introducing new functionality, replacing most of the approved content, redesigning the approved structure, or requesting a materially different concept are not normal revisions. These may be treated as scope changes and quoted separately.

A minor content update changes existing text, images, links, contact information, hours, staff details, testimonials, or similar website content. It does not include a new page, a page redesign, extensive copywriting, new functionality, custom development, third-party troubleshooting, or major layout changes.

A standard integration uses an existing supported embed, script, plugin, widget, or configuration (for example a Calendly booking embed, Google Maps, social links, a newsletter signup form, a review widget, a CRM-provided form embed, or a supported chat widget) and does not require custom software development. Custom authentication, custom APIs, database work, custom backend code, and complex data synchronization are not standard integrations.

Starter includes up to four standard pages. Managed includes up to eight. A typical site might use Home, Services, About, and Contact, but you're not required to use exactly four; some businesses use fewer. Additional pages beyond your plan's limit can be added for an additional quoted fee.

You supply your business description, service information, contact details, logo, photographs, testimonials, and any required legal language. We correct grammar, improve headings, shorten supplied text, and format it for the website. Starter does not include original copywriting, customer or competitor research, interviews, extensive rewriting, or full brand strategy. Managed adds copy editing and rewriting for up to 2,000 words.

Starter includes two revision rounds before launch; Managed includes three. A revision round is one consolidated set of feedback on the current version of the site. Changing project direction, adding pages, or requesting a materially different design are treated as scope changes rather than normal revisions.

For Starter, the initial version is typically ready in 5–7 business days, with a typical launch in about 7–14 business days. For Managed, the initial version is typically ready in 7–10 business days, with a typical launch in about 10–20 business days. Turnaround begins after we receive your completed onboarding information, required content, branding assets, photographs, and necessary account access. Timelines vary by project and aren't a guaranteed launch date.

Your business description, service details, contact information, logo, photographs, testimonials, any required legal language, and access to any accounts we need (like your domain registrar) to complete setup.

Starter includes up to 30 minutes of minor update work per calendar quarter. Managed includes up to 60 minutes per calendar month. In both cases, unused time does not roll over to the next period, and the allowance covers minor changes to existing content, not new pages or redesigns. On Managed, you may submit multiple requests, but we normally process one active request at a time. Work beyond the allowance can be quoted separately.

Both plans include a basic technical SEO foundation: page titles, meta descriptions, an XML sitemap, indexing configuration, and basic structured data. Ongoing SEO strategy, monthly content, and backlink acquisition are optional growth services, scoped and priced separately.

No. E-commerce is a custom solution, scoped and quoted individually based on what you're selling and which platform fits best.

On Managed, yes. Standard integrations like a Calendly booking embed, CRM-provided form embeds, and supported chat widgets are included, as long as they don't require custom software development. Starter does not include standard integrations beyond what's listed in its plan details.

If a request falls outside the included plan scope, Website Sherpa will explain the additional work and provide pricing or an estimate before beginning. Nothing outside your plan's scope is started without your approval.

You do. Your domain, business content, logo, photographs, customer data, and accounts created specifically for your business belong to you, and domains and third-party accounts are registered in your name whenever practical.

While your account is active and in good standing, you can request an export of your website-specific content and available deployable files. Some functionality may depend on Website Sherpa's own frameworks, tools, or templates, or on third-party licenses, and may require replacement subscriptions, licenses, or configuration elsewhere.

Not unless explicitly stated. Third-party subscriptions, transaction fees, advertising spend, premium software, licensed assets, domain-registration fees, and specialized hosting are separate from your Website Sherpa plan.

No. We don't provide legal, regulatory, or accessibility-certification advice. If you have specific compliance requirements, we recommend consulting a qualified professional; we're happy to help implement any technical requirements they specify.

Yes. You can upgrade at any time. We'll extend your site to Managed's scope and prorate your billing accordingly.

Yes. Website Sherpa managed website plans include an initial 12-month commitment, beginning when your paid subscription or onboarding begins.

You may submit a cancellation request during the first year, but the initial 12-month commitment remains in effect. Service continues through the end of the initial term, and amounts owed for it remain payable, unless otherwise agreed in writing.

After the initial 12-month term, your plan continues under the billing frequency shown at checkout, and you may cancel at any time. No new annual commitment begins unless you expressly agree to one.

After the initial term, cancellation takes effect at the end of your current billing period.

Payments are nonrefundable once the applicable billing period has begun, except where required by law or expressly agreed in writing. This includes unused months during the initial term and unused update time.

Hosting, maintenance, support, and included plan services continue through the effective cancellation date. Website Sherpa isn't required to continue hosting once the paid service period ends.

Submit a cancellation request through our contact page before your next billing date, identifying your business or website. Cancellation is effective once we acknowledge or process the request, and you remain responsible for charges already incurred.

Hosting and management continue through the effective cancellation date. After service ends, you may request available website-specific files and content exports within 30 days, after which Website Sherpa may delete hosted files, backups, and related data.

Yes, you may request available website-specific content and deployable files. Some features may require replacement hosting, software, licenses, subscriptions, or technical configuration, and migration assistance isn't included unless expressly stated or separately quoted.

No. Optional growth services and custom solutions may have separate scope, billing, cancellation, and ownership terms stated in the applicable proposal or agreement.